How Can We Help?
Find answers to common questions about our service, consultations, and more.
Frequently Asked Questions
NextSkin connects you with board-certified dermatologists through our secure online platform. Simply complete an assessment describing your skin concern, upload clear photos, and a dermatologist will review your case and provide a personalized diagnosis and treatment plan within 24 hours.
Every consultation is reviewed by a board-certified dermatologist licensed to practice medicine. Our doctors have completed medical school, dermatology residency training, and are certified by recognized medical boards.
Most patients receive their diagnosis and treatment plan within 24 hours of submitting their consultation. Complex cases may take slightly longer, but we strive to respond as quickly as possible.
Yes, if our dermatologists determine that prescription medication is appropriate for your condition, they can prescribe it directly. The prescription will be sent to your preferred pharmacy for convenient pickup.
We treat a wide range of skin conditions including acne, eczema, psoriasis, rosacea, rashes, hair loss, and more. Some conditions may require an in-person visit, and we'll let you know if that's the case.
Absolutely. We use HIPAA-compliant systems and end-to-end encryption to protect your health information. Your privacy and security are our top priorities.
Your satisfaction is important to us. If you're not happy with your consultation, please contact our support team and we'll work to address your concerns.
Currently, NextSkin operates as a private pay service. However, you may be able to submit your receipt to your insurance company for potential reimbursement depending on your plan.