Cookie Policy
Last updated: January 18, 2026
This Cookie Policy explains how NextSkin uses cookies and similar technologies when you visit our website and use our telemedicine platform.
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site. Cookies are widely used to make websites work more efficiently and to provide useful information to website owners.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable core functionality such as:
- User authentication and secure login
- Session management
- Security features (CSRF protection)
- Remembering your consent preferences
These cookies cannot be disabled as they are essential for the website to work.
Functional Cookies
These cookies enable enhanced functionality and personalization, including:
- Remembering your language preferences
- Saving form data to improve your experience
- Storing your consultation progress
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website. This helps us improve our services. These cookies collect information such as:
- Pages visited and time spent
- Navigation patterns
- Error messages encountered
- Device and browser information
Analytics data is collected anonymously and aggregated.
3. Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| nextskin_session | User session management | Session | Essential |
| XSRF-TOKEN | Security (CSRF protection) | Session | Essential |
| remember_token | "Remember me" functionality | 30 days | Functional |
| cookie_consent | Stores your cookie preferences | 1 year | Essential |
4. Third-Party Cookies
We may use third-party services that set their own cookies, including:
- Payment Processors: To securely process payments
- Analytics Providers: To help us understand site usage
These third parties have their own privacy policies governing the use of their cookies.
5. Managing Cookies
You can control and manage cookies in several ways:
Browser Settings
Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or all at once
- Block third-party cookies
- Block all cookies (note: this may affect website functionality)
Our Cookie Preferences
When you first visit our website, you'll see a cookie consent banner allowing you to accept or customize your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link in our website footer.
6. Impact of Disabling Cookies
If you choose to disable cookies:
- Essential cookies: Disabling these will prevent you from using our platform effectively
- Functional cookies: Your preferences may not be saved
- Analytics cookies: We won't be able to improve our services based on your usage
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. We will notify you of any significant changes by posting a notice on our website.
8. Contact Us
If you have questions about our use of cookies, please contact:
NextSkin
Email: privacy@nextskin.com
Address: Danckelmannstraße 24, 14059 Berlin, Germany